ShopKeep POS Evaluation for 2021 – NerdWallet


ShopKeep is a well-liked POS choice utilized by over 25,000 companies throughout the nation. Once you join ShopKeep POS, you’ll get entry to highly effective POS software that may deal with most essential enterprise features, together with stock, worker and buyer relationship administration.

Relying on what you need from a POS system, ShopKeep POS may very effectively be the suitable choice for you. When you rely closely on different enterprise house owners’ opinions and experiences, then extremely optimistic ShopKeep Critiques could steer you towards this technique.

Nevertheless, for those who’re on the lookout for POS software program that’s extremely particular to your online business, it’s possible you’ll need to look elsewhere.

ShopKeep is a POS supplier, that means it provides the {hardware} and software program wanted to run fee transactions. The system is each domestically put in and might run on the cloud. This implies your info is saved in your POS machine (both an iPad or Clover pill) and might sync with the cloud at any time when there may be an web connection. ShopKeep may also function offline within the occasion of an web outage, guaranteeing minimal ranges of disruption.

By way of the kinds of companies ShopKeep can help, the reply is many. Whereas it’s true that ShopKeep is hottest amongst foodservice companies — with quite a lot of tailor-made options for full- and quick-service eating places, espresso outlets, meals vans and bars — it additionally gives options for retail-based companies.

ShopKeep offers in-house fee processing and service provider money advances. In-house fee processing signifies that you should use ShopKeep to course of your whole bank card transactions. When you use ShopKeep for service provider money advances, ShopKeep will give you a share of your day by day bank card gross sales upfront for an extra charge.

  • Buyer evaluations: A POS system wants to supply the entire bundle — together with intuitive design, a lot of useful options and top-notch customer support — so as to win the shopper evaluations recreation. The truth that ShopKeep is well-reviewed on so many various web sites ought to give small-business house owners peace of thoughts.

  • {Hardware} choices: With so many POS {hardware} choices at your fingertips, you will have the power to combine and match so as to create the right POS setup for your online business’s fee processing wants. Alternatively, you’ll be able to decide to purchase your ShopKeep POS {hardware} in considered one of its really helpful bundles primarily based on what sort of enterprise you run.

  • Costly software program pricing: Though ShopKeep has navigated away from its outdated quote-based pricing construction — and it is not the most costly POS software program available on the market, it is definitely not the most cost effective. With plans beginning at $49 monthly, there are various opponents (Sq., Clover, Shopify, and so on.) that supply an analogous, if no more strong, fundamental software program for a less expensive price.

  • Might be glitchy: Maybe some of the frequent buyer complaints you’ll see with regards to ShopKeep is that the software program is glitchy or experiences bugs.

Though ShopKeep used to solely function on a quote-based pricing system, it is since revised its pricing system. Now, ShopKeep gives three software program plans:

  • Primary: $49 monthly (billed yearly); $69 monthly (billed month-to-month).

  • Important: $79 monthly (billed yearly); $99 monthly (billed month-to-month).

  • Superior: $179 monthly (billed yearly); $199 monthly (billed month-to-month).

Whatever the plan you select, you’ll have entry to ShopKeep funds for fee processing. ShopKeep offers you two pricing choices for bank card processing charges — you’ll be able to both go for a flat-rate processing charge mannequin or an interchange-plus processing charge mannequin.

When you go for the flat-rate mannequin, you’ll pay the next charges:

  • In-person, card-present funds: 2.5% + $0.10 per transaction.

  • On-line funds: 2.9% plus 30 cents per transaction.

  • ShopKeep cellular funds (card not current): 3.5% per transaction.

  • Invoices: 2.8% plus 10 cents per transaction.

With the interchange-plus mannequin, then again, you’ll work with the ShopKeep group to obtain a processing charge custom-made to your online business.

Right here’s is a complete record of all the pieces you’ll get while you use a ShopKeep POS system:

Fee processing

A very powerful factor your POS system can do is course of funds. With ShopKeep, you will have the choice of holding your fee processing in-house with ShopKeep Funds. This service lets you settle for most kinds of bank cards and swipe, dip and contactless strategies of fee. You’ll additionally be capable of purchase your card reader from ShopKeep through its ironmongery store.

That mentioned, if you have already got a fee processor or would favor to discover different choices, ShopKeep works with most third-party fee processors.

Software program

ShopKeep gives three variations of its POS software program, so the precise options you obtain will range primarily based on which of the three plans you select. On the whole, even its most cheap plan is complete sufficient to deal with the essential wants of a retail or meals service enterprise.

Here’s a breakdown of the options that include ShopKeep POS software program primarily based on the plan:


ShopKeep can run on each iPad and Clover {hardware} units. Whilst you don’t must buy your POS {hardware} by way of Shopkeep, the ShopKeep ironmongery store does supply a spread of choices, together with a number of bundles for various kinds of companies. The pricing on bundles is quote-based. Listed below are your choices:

Retail equipment

  • Bank card reader (EMV and NFC).

Restaurant equipment

  • Bank card reader (EMV and NFC).

Fast-service {hardware} equipment

  • Bank card reader (EMV and NFC).

Handheld register equipment

  • Handheld iPad Mini enclosure.

  • Moveable bank card reader.

Android POS {hardware} equipment

  • Clover Mini (Android machine with built-in bank card reader and receipt printer).

  • Two rolls of printer paper.

  • Clover Mini characteristic information.

Clover Station equipment

  • Clover Station (Android machine with built-in bank card reader and receipt printer).

  • Two rolls of printer paper.

  • Energy brick and energy twine.

Be aware that with all iPad kits, you’ll have to buy your iPad individually. ShopKeep additionally lets you construct your individual customized {hardware} equipment and sells quite a lot of particular person {hardware} items, together with enclosures, printers, money drawers, barcode scanners, label printers and reward card packages.


On high of what ShopKeep gives by way of {hardware} and software program, it additionally integrates with a number of third-party companies that help you lengthen the performance of your POS. Among the many merchandise you’ll be able to combine with ShopKeep are:

  • MailChimp (e-mail advertising and marketing).

  • QuickBooks On-line (accounting).

  • BigCommerce (e-commerce).

Customer support

ShopKeep gives 24/7 customer support through telephone, e-mail and dwell chat. The ShopKeep web site additionally contains a Help Middle with a strong stage of documentation on learn how to use all of the completely different ShopKeep merchandise.

Usually, ShopKeep evaluations are optimistic. Prospects who give ShopKeep excessive marks like to speak concerning the system’s lengthy record of capabilities and {hardware} choices, in addition to its useful customer support and user-friendly interface.

For essentially the most half, ShopKeep’s unfavourable evaluations converse of a breakdown of communication or a one-off unhealthy expertise. And with each unfavourable assessment, there’s a response from the ShopKeep group trying to resolve the problem the shopper faces, which is about as promising as a unfavourable assessment can get.

Even for those who like what ShopKeep POS is providing, it’s sensible to get an concept of what its opponents seem like. Listed below are two ShopKeep options to think about:


Your first various is Square POS systems. Though most Sq. {hardware} additionally requires further expertise, the Sq. Register doesn’t require a smartphone, pill or iPad. Actually, the Register is Sq.’s first totally built-in level of sale system — and it’ll price you lower than most level of sale packages on the market.

The Sq. Register comes totally geared up with no further prices for software program for a grand whole of $799. You’ll additionally must pay a fee processing charge of two.6% plus 10 cents for every transaction you run by way of the Sq. Register. The free model of Sq.’s POS software program offers gross sales reporting and buyer and stock administration instruments. There are additionally two paid variations of Sq. POS software program with extra industry-specific options — Square for Restaurants and Sq. for Retail.

Clover POS

One other high POS choice so that you can think about is Clover. Identical to ShopKeep and Sq., Clover gives ample POS {hardware} choices to select from (a few of which even work with ShopKeep software program). The {hardware} choices with Clover are additionally totally succesful, that means you gained’t must buy further {hardware}.

On high of that, Clover gives three completely different POS software program choices: Funds Plus, Register Lite and Register. These three plans help you select the right steadiness of price and functionality for your online business. With the Funds Plus software program plan, you’ll pay no further price in your software program, and also you’ll nonetheless be capable of entry subtle capabilities like setting worker permissions and shifts and enabling buyer engagement advertising and marketing.

Altogether, for those who’re on the lookout for flexibility from your online business’s POS system, then Clover is likely to be one of the best match for you.

A model of this text was first printed on Fundera, a subsidiary of NerdWallet.


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